Bilingual Front Office Specialist – Physical Therapy Clinic

HOPCo; Saint Augustine (FL); Vor Ort; USD 28.000 - 40.000; Vollzeit

Zusammenfassung

Southeast Orthopedic Specialists in St. Augustine, FL is seeking a PT Clinic Front Office Representative to deliver friendly patient check-in, scheduling, insurance verification, and payment collection while maintaining a welcoming environment.

Responsibilities include greeting patients, collecting demographics, verifying insurance, scheduling, handling questions, and ensuring HIPAA compliance in a standard medical office setting.

Qualifikationen

• High school diploma or GED preferred.
• Minimum of 1 year of front office or patient registration experience in a medical setting.
• Knowledge of insurance processes, medical terminology, and scheduling systems.
• Strong communication and customer service skills.
• Ability to handle sensitive situations with empathy and professionalism.
• Bilingual English/Spanish preferred.
• Payment collection experience preferred.

Aufgaben

• Greet and check in patients promptly and professionally
• Collect and verify patient demographic, insurance, and consent information
• Schedule appointments and follow-up visits
• Verify insurance eligibility, referrals, and authorizations
• Collect copays, coinsurance, and outstanding balances
• Answer basic billing and insurance questions and escalate complex issues as needed
• Scan and update patient documents accurately
• Communicate schedule delays to patients in the lobby
• Maintain and balance a secure cash drawer daily
• Follow front office procedures and HIPAA guidelines
• Maintain a clean, organized, and confidential workspace

Kenntnisse

Front office experience

Customer service

Insurance knowledge

Bilingual English/Spanish

HIPAA knowledge

Ausbildung

High school diploma or GED

Tools

Scheduling systems

Billing software

Jobbeschreibung

Southeast Orthopedic Specialists in St. Augustine, FL is seeking a PT Clinic Front Office Representative to deliver friendly patient check-in, scheduling, insurance verification, and payment collection while maintaining a welcoming environment.

Responsibilities include greeting patients, collecting demographics, verifying insurance, scheduling, handling questions, and ensuring HIPAA compliance in a standard medical office setting.