Patient Concierge & Front Desk Specialist

Tocamd; Daytona Beach (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

STD LTD

Life insurance

401k

Profit sharing

Paid holidays

Paid time off

Continuing education reimbursement

Job summary

The Orthopedic Clinic in Daytona Beach, FL is seeking a Patient Services Representative to join our front desk team. You will be the first point of contact, helping patients with registrations, insurance checks, and initial eligibility, while supporting the clinical staff to ensure smooth patient flow.

Ideal candidates have healthcare experience, strong customer service skills, and proficiency with Microsoft Office and EHR systems (Athena preferred).

Qualifications

• Minimum of High School Diploma.
• Previous customer service experience, preferably in medical/healthcare setting.
• Proficiency in the use of Microsoft Office, EHR software applications, preferably Athena.
• Valid Driver’s License / Clean Driving Record/ Proof of auto insurance.

Responsibilities

• Greets all patients and visitors in a professional, compassionate, and friendly manner.
• Performs demographic and insurance validation upon patient check-in to ensure accuracy of EHR.
• Prepares registration paperwork for next business day, along with review of the Eligibility.
• Performs initial insurance eligibility and verification.
• Collects co-payments and outstanding balances at check-in and time of services balances and estimated fees at check-out.
• Attempts to collect any outstanding balances and makes payment plan arrangements.
• Reviews and complies with collection notes in patient notes and/or appointment notes.
• Informs patients of delay’s in physician schedules and assists with patient comfort during the delay.
• Schedules follow-up and physical therapy appointments.
• Performs initial insurance eligibility and verification.
• Provides patient with summary of care, orders, and any patient educational information prescribed by provider.
• Proactively assists team in covering wherever needed.
• Covers for other staff at the front desk as asked, including coverage at other locations.

Skills

Customer service

Microsoft Office

Driver's license

Education

High School Diploma

Tools

Athena

Job description

The Orthopedic Clinic in Daytona Beach, FL is seeking a Patient Services Representative to join our front desk team. You will be the first point of contact, helping patients with registrations, insurance checks, and initial eligibility, while supporting the clinical staff to ensure smooth patient flow.

Ideal candidates have healthcare experience, strong customer service skills, and proficiency with Microsoft Office and EHR systems (Athena preferred).