Ancillary Front Office Representative

Healthcare Outcomes Performance Co. (HOPCo); Saint Augustine (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

Southeast Orthopedic Specialists in St. Augustine, FL is seeking a PT Clinic Front Office Representative to deliver friendly patient service, manage check‑in, scheduling, insurance verification, and basic billing in a fast‑paced medical office.

You should have at least 1 year of front office experience in a medical setting, strong communication, and bilingual English/Spanish abilities. The role supports HIPAA compliance and helps maintain a welcoming, organized clinic environment.

Qualifications

• High school diploma or GED preferred.
• Minimum of 1 year of front office or patient registration experience in a medical setting.
• Knowledge of insurance processes, medical terminology, and scheduling systems.
• Strong communication and customer service skills.
• Ability to handle sensitive situations with empathy and professionalism.
• Bilingual English/Spanish strongly preferred.
• Payment collection experience preferred.

Responsibilities

• Greet and check in patients promptly and professionally.
• Collect and verify patient demographic, insurance, and consent information.
• Schedule appointments and follow-up visits.
• Verify insurance eligibility, referrals, and authorizations.
• Collect copays, coinsurance, and outstanding balances.
• Answer basic billing and insurance questions and elevate complex issues as needed.
• Scan and update patient documents accurately.
• Communicate schedule delays to patients in the lobby.
• Maintain and balance a secure cash drawer daily.
• Follow front office procedures and HIPAA guidelines.
• Maintain a clean, organized, and confidential workspace.

Skills

Customer service

Bilingual English/Spanish

Communication

HIPAA compliance

Medical front office

Education

High school diploma or GED

Tools

Scheduling software

Billing software

Insurance verification systems

Job description

Physical Therapy Clinic Front Office Representative
Location: US-1 Clinic, St. Augustine, Fl

About Us

Established in 2001, Southeast Orthopedic Specialists is a regional leader in orthopedic care. We are committed to delivering accessible, five-star orthopedic services while continuing to grow with our patients and communities.

Position Summary

The PT Clinic Front Office Representative provides excellent customer service and supports efficient front office operations. This role assists with patient check-in, scheduling, insurance verification, and payment collection while maintaining a professional and welcoming environment.

Key Responsibilities

• Greet and check in patients promptly and professionally
• Collect and verify patient demographic, insurance, and consent information
• Schedule appointments and follow-up visits
• Verify insurance eligibility, referrals, and authorizations
• Collect copays, coinsurance, and outstanding balances
• Answer basic billing and insurance questions and elevate complex issues as needed
• Scan and update patient documents accurately
• Communicate schedule delays to patients in the lobby
• Maintain and balance a secure cash drawer daily
• Follow front office procedures and HIPAA guidelines
• Maintain a clean, organized, and confidential workspace

Qualifications

• High school diploma or GED preferred
• Minimum of 1 year of front office or patient registration experience in a medical setting
• Knowledge of insurance processes, medical terminology, and scheduling systems
• Strong communication and customer service skills
• Ability to handle sensitive situations with empathy and professionalism
• Bilingual (English/Spanish) strongly preferred
• Payment collection experience preferred

Work Environment & Physical Requirements

• Standard medical office environment
• May require travel between clinic locations
• Ability to sit, stand, bend, and use a computer throughout the day