Front Office Specialist – Physical Therapy Clinic

Healthcare Outcomes Performance Co. (HOPCo); Saint Augustine (FL); Sur place; USD 28 000 - 38 000; Plein temps

Résumé du poste

Southeast Orthopedic Specialists in St. Augustine, FL is seeking a PT Clinic Front Office Representative to deliver friendly patient service, manage check‑in, scheduling, insurance verification, and basic billing in a fast‑paced medical office.

You should have at least 1 year of front office experience in a medical setting, strong communication, and bilingual English/Spanish abilities. The role supports HIPAA compliance and helps maintain a welcoming, organized clinic environment.

Qualifications

• High school diploma or GED preferred.
• Minimum of 1 year of front office or patient registration experience in a medical setting.
• Knowledge of insurance processes, medical terminology, and scheduling systems.
• Strong communication and customer service skills.
• Ability to handle sensitive situations with empathy and professionalism.
• Bilingual English/Spanish strongly preferred.
• Payment collection experience preferred.

Responsabilités

• Greet and check in patients promptly and professionally.
• Collect and verify patient demographic, insurance, and consent information.
• Schedule appointments and follow-up visits.
• Verify insurance eligibility, referrals, and authorizations.
• Collect copays, coinsurance, and outstanding balances.
• Answer basic billing and insurance questions and elevate complex issues as needed.
• Scan and update patient documents accurately.
• Communicate schedule delays to patients in the lobby.
• Maintain and balance a secure cash drawer daily.
• Follow front office procedures and HIPAA guidelines.
• Maintain a clean, organized, and confidential workspace.

Connaissances

Customer service

Bilingual English/Spanish

Communication

HIPAA compliance

Medical front office

Formation

High school diploma or GED

Outils

Scheduling software

Billing software

Insurance verification systems

Description du poste

Southeast Orthopedic Specialists in St. Augustine, FL is seeking a PT Clinic Front Office Representative to deliver friendly patient service, manage check‑in, scheduling, insurance verification, and basic billing in a fast‑paced medical office.

You should have at least 1 year of front office experience in a medical setting, strong communication, and bilingual English/Spanish abilities. The role supports HIPAA compliance and helps maintain a welcoming, organized clinic environment.