Patient Experience Concierge - Front Desk

Trinity Rehab; Red Bank (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

Trinity Rehab is seeking a friendly and dependable Patient Care Coordinator to support front desk operations at our outpatient physical therapy clinic. You will welcome patients, schedule appointments, collect co-pays, assist with the check-in kiosk, and perform basic administrative tasks.

This non-technical, patient-facing role emphasizes organization and accuracy. The ideal candidate has a high school diploma, strong interpersonal skills, and a willingness to learn scheduling systems.

Qualifications

• High school diploma or equivalent.
• Friendly, professional, and comfortable interacting with patients.
• Dependable with a consistent work schedule.
• Basic computer and data-entry skills.
• Strong attention to detail and organizational skills.
• Ability to handle payments accurately.
• Willingness to learn scheduling and check-in systems.
• Prior receptionist, customer service, healthcare experience helpful but not required.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Check patients in and assist them with the clinic’s check-in kiosk.
• Provide additional assistance to new patients completing the check-in process.
• Schedule and confirm patient appointments.
• Collect co-payments and provide receipts when needed.
• Make copies of identification cards, insurance cards, and patient paperwork.
• Scan, copy, and organize basic documents.
• Answer or direct occasional basic patient questions.
• Notify the appropriate team member when a patient requires additional assistance.
• Keep the front desk and reception area neat and organized.
• Complete other basic front desk duties as assigned.

Skills

Customer service

Scheduling

Data entry

Communication

Attention to detail

Education

High school diploma

Tools

Scheduling software

Check-in kiosk

Job description

Trinity Rehab is seeking a friendly and dependable Patient Care Coordinator to support front desk operations at our outpatient physical therapy clinic. You will welcome patients, schedule appointments, collect co-pays, assist with the check-in kiosk, and perform basic administrative tasks.

This non-technical, patient-facing role emphasizes organization and accuracy. The ideal candidate has a high school diploma, strong interpersonal skills, and a willingness to learn scheduling systems.