Patient Access Concierge - Front Desk & Scheduling

PT Solutions Physical Therapy; Spring Hill (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay with incentives

Professional development

Career progression

PTO & Sick Leave/EIB

Endurance race reimbursements

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator in Florida to welcome patients, manage check-in/out, process payments, and support clinic operations. You will work within HIPAA-compliant processes, coordinate scheduling, and assist therapists to ensure a smooth patient experience.

We value clear communication, accuracy, and the ability to multitask in a fast-paced clinic. This full-time role offers professional development and a nationwide practice network.

Qualifications

• High School diploma or GED required.
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience with EMR systems and scheduling platforms is strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure HIPAA compliance and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication

Customer service

Multitasking

Attention to detail

Payment collection

Microsoft Office

EMR systems

Teamwork

Empathy

Education

High School Diploma or GED

Tools

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator in Florida to welcome patients, manage check-in/out, process payments, and support clinic operations. You will work within HIPAA-compliant processes, coordinate scheduling, and assist therapists to ensure a smooth patient experience.

We value clear communication, accuracy, and the ability to multitask in a fast-paced clinic. This full-time role offers professional development and a nationwide practice network.