Front Desk Specialist – Physical Therapy Clinic

Southeast Orthopedic Specialists, LLC; Saint Augustine (FL); Vor Ort; USD 32.000 - 46.000; Vollzeit

Zusammenfassung

Southeast Orthopedic Specialists, LLC is seeking a PT Clinic Front Office Representative to deliver friendly patient check-in, scheduling, and insurance verification in the St. Augustine area.

You will help collect payments and maintain a welcoming environment for every patient. Ideal candidates have at least 1 year of medical front office experience, strong communication skills, and the ability to handle sensitive information with care.

Qualifikationen

• High school diploma or GED required.
• At least 1 year of front office or patient registration experience in a medical setting.
• Knowledge of insurance processes and medical terminology preferred.
• Bilingual English/Spanish preferred.

Aufgaben

• Greet and check in patients promptly and professionally
• Collect and verify patient demographic, insurance, and consent information
• Schedule appointments and follow-up visits
• Verify insurance eligibility, referrals, and authorizations
• Collect copays, coinsurance, and outstanding balances
• Answer basic billing and insurance questions and escalate complex issues as needed
• Scan and update patient documents accurately
• Communicate schedule delays to patients in the lobby
• Maintain and balance a secure cash drawer daily
• Follow front office procedures and HIPAA guidelines
• Maintain a clean, organized, and confidential workspace

Kenntnisse

Bilingual English/Spanish

Communication skills

Customer service

Ausbildung

High school diploma or GED

Jobbeschreibung

Southeast Orthopedic Specialists, LLC is seeking a PT Clinic Front Office Representative to deliver friendly patient check-in, scheduling, and insurance verification in the St. Augustine area.

You will help collect payments and maintain a welcoming environment for every patient. Ideal candidates have at least 1 year of medical front office experience, strong communication skills, and the ability to handle sensitive information with care.