Patient Concierge & Medical Front Desk Specialist

Inception; Lawrenceville (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Fertility benefits

Paid parental leave

Paid time off

401(k) matching

HSA employer contributions

Employee referral program

Professional development

Job summary

The Reproductive Science Center of NJ - Lawrenceville is seeking a Patient Concierge to warmly welcome patients, manage scheduling, and handle front-desk duties. This full-time role requires accuracy, empathy, and HIPAA compliance.

You will register patients, verify insurance, process copays, and coordinate with clinical staff across the Lawrenceville location and training site in Eatontown. An associates or bachelor's is preferred, and healthcare experience is valued.

Qualifications

• Must have 1+ years of medical administrative experience.
• Proficient in keyboarding and EMR systems.
• Knowledgeable about HIPAA and patient privacy.

Responsibilities

• Welcome patients with compassion and professionalism.
• Schedule, confirm and coordinate appointments, procedures, and follow-ups.
• Answer calls, respond to patient inquiries, route messages to the clinical team.
• Register patients, update EMR, verify insurance, and maintain documentation.
• Collect copayments and assist with basic billing questions.
• Maintain HIPAA compliance and clinic policies.
• Provide administrative support and assist with front office operations.

Skills

Medical administrative experience

HIPAA compliance

EMR proficiency

Keyboarding skills

Education

High school diploma or GED

Associate's or Bachelor's degree preferred

Tools

Electronic Medical Records (EMR)

Job description

The Reproductive Science Center of NJ - Lawrenceville is seeking a Patient Concierge to warmly welcome patients, manage scheduling, and handle front-desk duties. This full-time role requires accuracy, empathy, and HIPAA compliance.

You will register patients, verify insurance, process copays, and coordinate with clinical staff across the Lawrenceville location and training site in Eatontown. An associates or bachelor's is preferred, and healthcare experience is valued.