Patient Care Concierge

Capital Health (US); Trenton (NJ); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage

Dental Plan

Vision Plan

FSA

Paid Time Off

Job summary

Capital Health is seeking a friendly, detail‑oriented Front Desk/Reception candidate for a full‑time role at our New Jersey facilities. You will greet patients, collect demographics and insurance information, handle registrations, and route calls to the proper departments.

Responsibilities include scheduling appointments, coordinating tests and procedures, processing payments, and ensuring HIPAA compliance.

Qualifications

• Education: High School diploma or equivalent.
• Experience: 1 year as receptionist or clerk in healthcare or 1 year customer service.
• Knowledge: Medical terminology; ICD-10 and CPT codes; strong communication and interpersonal skills.
• Special Training: Proficient computer skills; basic Microsoft Office; familiarity with Excel.
• Usual Work Day: 8 Hours.

Responsibilities

• Answers phones promptly; routes calls to appropriate area/individual.
• Schedules and cancels appointments; schedules outpatient tests and surgeries per policy.
• Prepares for day; reviews eligibility and reports; prepares new patient charts.
• Greets patients and visitors; explains privacy policies and delays in schedules.
• Performs registration to ensure demographic and insurance information is accurate; HIPAA compliance.
• Collects co-payments and balances; refers past due balances to CBO staff.
• Reviews patient account notes and manages dashboard worklists.
• Confirms charges and submits claims for real-time adjudication; day-end reviews.
• Schedules follow-up appointments and creates ticklers; manages related worklists.
• Completes referrals and pre-authorizations as required.
• Creates Time of Service batches; reconciles and closes daily batches.

Skills

Communication skills

Customer service

Medical terminology

Interpersonal skills

Education

High School diploma

Tools

Excel

Microsoft Office

Job description

Capital Health is seeking a friendly, detail‑oriented Front Desk/Reception candidate for a full‑time role at our New Jersey facilities. You will greet patients, collect demographics and insurance information, handle registrations, and route calls to the proper departments.

Responsibilities include scheduling appointments, coordinating tests and procedures, processing payments, and ensuring HIPAA compliance.