Patient Concierge - Receptionist

Inception; Lawrenceville (NJ); Presencial; USD 25 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

Fertility benefits

Paid parental leave

Paid time off

401(k) matching

HSA employer contributions

Employee referral program

Professional development

Resumo da oferta

The Reproductive Science Center of NJ - Lawrenceville is seeking a Patient Concierge to warmly welcome patients, manage scheduling, and handle front-desk duties. This full-time role requires accuracy, empathy, and HIPAA compliance.

You will register patients, verify insurance, process copays, and coordinate with clinical staff across the Lawrenceville location and training site in Eatontown. An associates or bachelor's is preferred, and healthcare experience is valued.

Qualificações

• Must have 1+ years of medical administrative experience.
• Proficient in keyboarding and EMR systems.
• Knowledgeable about HIPAA and patient privacy.

Responsabilidades

• Welcome patients with compassion and professionalism.
• Schedule, confirm and coordinate appointments, procedures, and follow-ups.
• Answer calls, respond to patient inquiries, route messages to the clinical team.
• Register patients, update EMR, verify insurance, and maintain documentation.
• Collect copayments and assist with basic billing questions.
• Maintain HIPAA compliance and clinic policies.
• Provide administrative support and assist with front office operations.

Conhecimentos

Medical administrative experience

HIPAA compliance

EMR proficiency

Keyboarding skills

Formação académica

High school diploma or GED

Associate's or Bachelor's degree preferred

Ferramentas

Electronic Medical Records (EMR)

Descrição da oferta de emprego

Reproductive Science Center of NJ - Lawrenceville
3131 Princeton Pike
Bldg #6, Suite 100
Lawrenceville, NJ 08648, USA

Description

We are seeking to fill our Patient Concierge position with an experienced individual who is a master at multi-tasking and loves to help make patients feel welcome upon arrival. The primary responsibilities will be scheduling, answering phones, and other duties such as patient online inquiries. This is a full-time position.

HOURS: Monday - Friday, 6:45am - 4:00pm. Saturday, Sunday and holiday rotation required, 6:45am - 12:00 noon.

Location: Base: 3131 Princeton Pike Suite 100, Lawrenceville, NJ 08648, with training and weekends worked at: 234 Industrial Way W, Eatontown, NJ 07724

Responsibilities include:

• Welcome patients with compassion and professionalism, creating a supportive and positive experience.
• Schedule, confirm, and coordinate appointments, procedures, and follow-up visits.
• Answer incoming calls, respond to patient inquiries, and route messages to the appropriate clinical team.
• Register patients, update electronic medical records (EMR), verify insurance information, and maintain accurate documentation.
• Collect copayments, process payments, and assist patients with basic billing and insurance questions.
• Maintain patient confidentiality and ensure compliance with HIPAA and clinic policies.
• Provide administrative support by preparing medical records, coordinating communication with clinical staff, and assisting with daily front office operations.

Skills & Requirements:

• High school diploma or GED required - Associate's or Bachelor's preferred
• 1 or more years of MEDICAL ADMINISTRATIVE EXPERIENCE REQUIRED - this is a MUST!
• Proficiency in keyboarding skills and experience with electronic medical records
• Must be knowledgeable of HIPAA requirements

Why You'll Love Working Here – Our Amazing Benefits:

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance. Low cost employee only healthcare coverage option is also available .

Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.

Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!

Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.