Patient Concierge & Front Desk Specialist

MHM Support Services; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

Health/Dental/Vision after day one

Dependent Care FSA 100/month

Paid parental leave

401k with employer match

Paid PTO for volunteering

Competitive salary

Future career growth

Job summary

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and workflows. You will handle patient financial communications, collect payments, and explain payment options and assistance resources.

This role requires a high school diploma or equivalent, with preferred experience in a medical office. Training is provided to ensure a smooth start and career growth within Mercy.

Qualifications

• High school diploma or equivalent required.
• Experience preferred: one year of applicable medical office experience.
• New hires must attend Clinic Core Front Desk Training through Clinical Education.

Responsibilities

• Serve as the first point of contact for patients and visitors, managing front desk operations and workflows.
• Communicate patient financial responsibility, collect payments, and explain available payment options and assistance resources.
• Accurately document financial conversations and outcomes.

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive, seamless experience by managing front desk operations and workflows. You will handle patient financial communications, collect payments, and explain payment options and assistance resources.

This role requires a high school diploma or equivalent, with preferred experience in a medical office. Training is provided to ensure a smooth start and career growth within Mercy.