Front Desk & Patient Services Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive experience by managing front desk operations and workflows.

Minimum qualifications include a high school diploma and strong verbal and written communication, data entry, and customer service skills. Training will cover Clinic Core Front Desk procedures, with emphasis on confidentiality and teamwork.

Qualifications

• High school diploma required.
• At least one year of medical office experience preferred.
• Strong communication and customer service skills required.

Responsibilities

• Greet patients and visitors at the front desk.
• Manage patient check-in and scheduling.
• Maintain patient privacy and complete documentation.
• Handle inquiries with professionalism and empathy.

Skills

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Confidentiality

Professionalism

Education

High school diploma

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive experience by managing front desk operations and workflows.

Minimum qualifications include a high school diploma and strong verbal and written communication, data entry, and customer service skills. Training will cover Clinic Core Front Desk procedures, with emphasis on confidentiality and teamwork.