Patient Services Concierge - Front Desk & Experience

Mercy; St. Louis (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative who serves as the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

Minimum qualifications include a high school diploma or equivalent, strong communication, basic computer skills, excellent customer service, attention to detail, confidentiality, and the ability to stay composed under pressure; clinic core front desk training is provided post-hire.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly entering patient information and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• The PSR is the first point of contact for patients and visitors.
• Manages front desk operations and workflows to ensure a seamless patient experience.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Adaptability under pressure

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative who serves as the first point of contact for patients and visitors, ensuring a positive and seamless experience by managing front desk operations and workflows.

Minimum qualifications include a high school diploma or equivalent, strong communication, basic computer skills, excellent customer service, attention to detail, confidentiality, and the ability to stay composed under pressure; clinic core front desk training is provided post-hire.