Patient Services Concierge

MHM Support Services; United States; On-site; USD 34,000 - 42,000; Full time

Job summary

Mercy seeks a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations, ensuring a positive, seamless patient experience and accurate data entry.

The role requires a high school diploma, one year in a medical office, and strong communication and confidentiality skills to support clinic workflows and compassionate care.

Qualifications

• High school diploma or equivalent is required.
• One year of applicable medical office experience.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills and ability to maintain patient privacy.
• Ability to communicate effectively with patients and healthcare professionals.
• Ability to handle inquiries and concerns with tact and diplomacy.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations and workflows to ensure a smooth patient experience.
• Serve as first point of contact for patients and visitors and address inquiries.
• Enter patient information accurately and schedule appointments.
• Maintain patient confidentiality and privacy in all interactions.
• Collaborate with clinicians and staff to support efficient clinic operations.

Skills

Communication

Data entry

Customer service

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Mercy seeks a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations, ensuring a positive, seamless patient experience and accurate data entry.

The role requires a high school diploma, one year in a medical office, and strong communication and confidentiality skills to support clinic workflows and compassionate care.