Patient Experience Concierge

Mercy; Springfield (MO); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to greet patients and visitors, manage front desk workflows, and ensure a seamless patient experience. The role requires strong communication, basic computer skills, and a commitment to confidentiality within a medical office setting.

Minimum education is a high school diploma, with one year of relevant front desk experience preferred. Mercy emphasizes comprehensive benefits and a collaborative team environment as part of its commitment to

Qualifications

• High school diploma or equivalent required.
• Experience in medical office or front desk is a plus.
• Ability to maintain confidentiality and privacy.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Maintain patient confidentiality and adhere to privacy policy.
• Assist with basic computer tasks and data entry.
• Attend Clinic Core Front Desk Training post-hire.

Skills

Verbal & written communication

Data entry & word processing

Customer service excellence

Attention to detail

Confidentiality & privacy policy

Under pressure adaptability

Attend clinic front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to greet patients and visitors, manage front desk workflows, and ensure a seamless patient experience. The role requires strong communication, basic computer skills, and a commitment to confidentiality within a medical office setting.

Minimum education is a high school diploma, with one year of relevant front desk experience preferred. Mercy emphasizes comprehensive benefits and a collaborative team environment as part of its commitment to