Patient Concierge & Front Desk Specialist

CenterWell; Green Briar (DE); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Disability and life insurance

Job summary

CenterWell Senior Primary Care is seeking a friendly Receptionist to welcome patients and support the clinic with front desk operations. You will manage appointments, assist with patient records in EMR/CRM, and handle inquiries to ensure a smooth, patient-centered experience.

This role emphasizes accuracy, confidentiality, and teamwork in a fast-paced healthcare setting. A high school diploma and healthcare exposure are preferred, with benefits including medical coverage and retirement plans.

Qualifications

• High School Diploma or GED.
• 1 year+ experience in healthcare or strong customer service background.
• Passion for improving patient experiences and care.

Responsibilities

• Greet patients and visitors professionally in person and by phone.
• Schedule appointments and coordinate with medical staff.
• Maintain and update patient records in EMR/CRM systems.
• Billing: collect copay at time of visit where applicable.
• Answer inquiries and manage general communications.
• Keep reception area tidy, sanitized and stocked with materials.
• Assist with other administrative tasks as needed.

Skills

Customer service

Phone etiquette

Team player

Multitasking

Attention to detail

MS Office

Education

High School Diploma or GED

Tools

EMR

CRM

Job description

CenterWell Senior Primary Care is seeking a friendly Receptionist to welcome patients and support the clinic with front desk operations. You will manage appointments, assist with patient records in EMR/CRM, and handle inquiries to ensure a smooth, patient-centered experience.

This role emphasizes accuracy, confidentiality, and teamwork in a fast-paced healthcare setting. A high school diploma and healthcare exposure are preferred, with benefits including medical coverage and retirement plans.