Patient Experience Front Desk Specialist

CenterWell Senior Primary Care; Orlando (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Job summary

CenterWell Senior Primary Care is seeking a Receptionist 1 to manage front desk operations and deliver a welcoming patient experience. The role includes greeting patients, scheduling visits, maintaining records in EMR/CRM systems, handling inquiries, and supporting the medical team with routine administrative tasks.

The ideal candidate has a High School diploma, healthcare or strong customer service background, and strong communication skills.

Qualifications

• High School Diploma or GED required.
• 1 year or more experience in a healthcare setting preferred, or strong customer service in retail/hospitality/call centers.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Responsibilities

• Greet patients and visitors professionally at the front desk.
• Schedule appointments and coordinate with medical staff to optimize calendars.
• Maintain and update patient records in EMR/CRM systems with accuracy and confidentiality.
• Handle billing tasks and collect copays when applicable.
• Answer inquiries and relay information to patients and staff.
• Keep the reception area tidy, sanitized, and well-stocked.
• Provide general administrative support and assist with office inventory and courier duties.

Skills

Customer service

Phone etiquette

Team player

Multitask

Detail oriented

MS Office

Education

High School Diploma or GED

Tools

MS Office

EMR/CRM systems

Job description

CenterWell Senior Primary Care is seeking a Receptionist 1 to manage front desk operations and deliver a welcoming patient experience. The role includes greeting patients, scheduling visits, maintaining records in EMR/CRM systems, handling inquiries, and supporting the medical team with routine administrative tasks.

The ideal candidate has a High School diploma, healthcare or strong customer service background, and strong communication skills.