Patient Access & Front Office Coordinator

CenterWell Senior Primary Care; Surprise (AZ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Health benefits

401(k) plan

Job summary

CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional to deliver a safe, accurate, and welcoming patient experience from pre-arrival to checkout. You will serve as the Patient Access Coordinator onsite, ensuring data quality and revenue integrity while guiding patients through the clinic flow.

Key responsibilities include pre-visit preparation, digital intake, queue and wait-time management, and post-visit outreach.

Qualifications

• Proficient with patient eligibility and benefits processes.
• Experience using patient scheduling systems.
• Strong computer literacy.

Responsibilities

• Review schedules 24–48 hours in advance to identify missing documents and coverage gaps.
• Facilitate patient check-in ensuring demographics, consents, and Patient-Ready signals are completed accurately.
• Monitor the waiting room and EMR task queues; communicate delays and handle POS collections with integrity.
• Conduct checkout, schedule follow-ups, and outreaching for no-shows or preventive care appointments.

Skills

Computer literacy

Patient eligibility & benefits

Scheduling systems

Handle patient concerns

Follow defined workflows

Manage scheduling/follow-up

Time and task management

Incoming calls handling

Accurate records

Cross-team collaboration

Job description

CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional to deliver a safe, accurate, and welcoming patient experience from pre-arrival to checkout. You will serve as the Patient Access Coordinator onsite, ensuring data quality and revenue integrity while guiding patients through the clinic flow.

Key responsibilities include pre-visit preparation, digital intake, queue and wait-time management, and post-visit outreach.