Patient Experience Concierge – Front Desk (Healthcare)

CenterWell; Harlingen (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Medical, dental and vision benefits

Paid time off and holidays

Job summary

CenterWell is seeking a Receptionist 1 to manage front desk operations in a healthcare setting. You will greet patients, schedule appointments, maintain records in EMR/CRM, and support the medical team with admin tasks.

The role emphasizes excellent customer service, the ability to multitask, and attention to detail in a fast-paced environment. High school diploma or GED is required, with potential for a bonus incentive plan.

Qualifications

• High School Diploma or GED required.
• 1+ year healthcare or strong customer service background acceptable.
• Passionate about improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Able to multitask in a fast-paced environment.
• Knowledge of MS Office.

Responsibilities

• Greet patients and visitors professionally.
• Schedule and manage appointments.
• Maintain patient records in EMR and CRM.
• Handle inquiries and provide information.
• Collect copays and assist with billing as needed.
• Keep the reception area tidy and stocked with supplies.
• Coordinate with medical staff to optimize schedules.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

MS Office

Team player

Healthcare experience

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

EMR systems

CRM systems

Job description

CenterWell is seeking a Receptionist 1 to manage front desk operations in a healthcare setting. You will greet patients, schedule appointments, maintain records in EMR/CRM, and support the medical team with admin tasks.

The role emphasizes excellent customer service, the ability to multitask, and attention to detail in a fast-paced environment. High school diploma or GED is required, with potential for a bonus incentive plan.