Patient Care Front Desk Specialist (Healthcare)

CenterWell Senior Primary Care; Florida; On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell Senior Primary Care welcomes you to join our patient-focused team as a Receptionist at our physician practice. You will greet patients, answer phones, schedule visits, and update patient records using EMR and CRM systems, ensuring accurate data entry and smooth clinic flow.

We value a friendly, professional demeanor, strong communication, and the ability to multitask in a fast-paced environment. This role supports the medical team and contributes to a welcoming patient experience

Qualifications

• High School Diploma or GED required.
• 1 year or more healthcare experience preferred.
• Must be passionate about improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• Bilingual in English and Spanish.

Responsibilities

• Greet patients and visitors in person and over the phone.
• Schedule and coordinate patient appointments.
• Update and maintain patient records in EMR/CRM systems.
• Assist with billing and copay collection as needed.
• Answer inquiries and provide general information.
• Keep reception area tidy and well-stocked with materials.
• Assist with ordering supplies and managing office inventory.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

Team player

MS Office

Bilingual English/Spanish

Healthcare experience

Education

High School Diploma or GED

Tools

EMR Systems

Job description

CenterWell Senior Primary Care welcomes you to join our patient-focused team as a Receptionist at our physician practice. You will greet patients, answer phones, schedule visits, and update patient records using EMR and CRM systems, ensuring accurate data entry and smooth clinic flow.

We value a friendly, professional demeanor, strong communication, and the ability to multitask in a fast-paced environment. This role supports the medical team and contributes to a welcoming patient experience