Patient Concierge & Front Desk Specialist

Humana Inc; United States; On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Health benefits

401(k) retirement savings

Job summary

Humana Inc. is seeking a Receptionist for CenterWell Senior Primary Care to greet patients, schedule appointments, and support the medical team with administrative tasks.

You will update patient records in EMR/CRM systems and assist with billing and inquiries, ensuring a welcoming, organized front desk experience. A High School Diploma or GED is required, with preference for healthcare or customer service background.

Qualifications

• High School Diploma or GED required or equivalent.
• 1+ year healthcare or strong customer service background preferred.
• Passionate about improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Responsibilities

• Greet patients and visitors in person and by phone.
• Schedule appointments and coordinate with medical staff.
• Update patient records in EMR/CRM systems.
• Handle billing and copays when applicable.
• Answer inquiries and provide general information.
• Maintain tidy reception area and manage supplies.

Skills

Customer service

Phone etiquette

Team player

Multitasking

Detail oriented

MS Office

Adaptability

Education

High School Diploma or GED

Tools

EMR systems

CRM systems

Job description

Humana Inc. is seeking a Receptionist for CenterWell Senior Primary Care to greet patients, schedule appointments, and support the medical team with administrative tasks.

You will update patient records in EMR/CRM systems and assist with billing and inquiries, ensuring a welcoming, organized front desk experience. A High School Diploma or GED is required, with preference for healthcare or customer service background.