Patient Experience Front Desk Specialist

CenterWell Senior Primary Care; West Palm Beach (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

TB screening program

Medical, dental and vision benefits

Job summary

CenterWell Senior Primary Care is seeking a friendly receptionist to manage the front desk, greet patients, schedule visits, and support the medical team with administrative tasks. You will work with EMR/CRM systems to keep patient records accurate and handle inquiries with professionalism.

The role requires a High School diploma and 1+ year in healthcare or a strong customer-service background, with emphasis on patient experience and teamwork.

Qualifications

• Requires a High School Diploma or GED
• 1 year or more experience in a healthcare setting preferred, or strong customer service in other industries
• Passion for improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Responsibilities

• Greet patients and visitors in person and over the phone
• Schedule appointments and coordinate with medical staff
• Update patient records in EMR/CRM systems
• Collect copays and ensure accounts are accurate
• Answer inquiries and provide general information
• Maintain a tidy, well-stocked reception area
• Assist with other administrative tasks (ordering supplies, inventory, courier duties)

Skills

Customer service

Multitasking

Attention to detail

Team player

Communication

Education

High School Diploma or GED

Tools

EMR Systems

Job description

CenterWell Senior Primary Care is seeking a friendly receptionist to manage the front desk, greet patients, schedule visits, and support the medical team with administrative tasks. You will work with EMR/CRM systems to keep patient records accurate and handle inquiries with professionalism.

The role requires a High School diploma and 1+ year in healthcare or a strong customer-service background, with emphasis on patient experience and teamwork.