Patient Concierge & Front Desk - Medical Receptionist

UofL Health; Louisville (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

UofL Health is seeking a friendly receptionist to greet patients, schedule appointments, and maintain records in a busy ambulatory setting in Louisville, KY. You will check patients in and out of the electronic medical record, answer calls, and support clinicians and staff by coordinating referrals, follow-ups, and test orders.

The role emphasizes excellent customer service, professional phone etiquette, and the ability to work as part of a collaborative team while protecting patient privacy and

Qualifications

• High School Diploma or GED is required.
• 1 year healthcare experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet patients and assist them.
• Schedule appointments and manage records.
• Check patients into the electronic medical record.
• Answer phone calls and direct them.
• Review orders and coordinate care.
• Print paperwork and assist with patient education.
• Check out patients after visits.
• Maintain HIPAA privacy and confidentiality.

Skills

Customer service

Communication skills

Phone etiquette

Written communication

Computer skills

Education

High School Diploma or GED

Job description

UofL Health is seeking a friendly receptionist to greet patients, schedule appointments, and maintain records in a busy ambulatory setting in Louisville, KY. You will check patients in and out of the electronic medical record, answer calls, and support clinicians and staff by coordinating referrals, follow-ups, and test orders.

The role emphasizes excellent customer service, professional phone etiquette, and the ability to work as part of a collaborative team while protecting patient privacy and