Compassionate Medical Front Desk & Scheduling Specialist

UofL Health; Louisville (KY); On-site; USD 21,000 - 26,000; Full time

Job summary

UofL Health is looking for a receptionist to greet patients, schedule appointments, and maintain records at its outpatient location in Louisville. You will support a patient-centered workflow, coordinate with clinical staff, and ensure privacy and accuracy in the medical record system.

Responsibilities include checking patients in/out, answering calls, handling referrals, and assisting with paperwork. Strong customer service and computer skills are essential in this essential front-line role.

Qualifications

• High School Diploma or GED required.
• 1 year healthcare experience preferred.
• Strong customer service and communication skills.
• Must be able to communicate effectively in verbal and written formats.

Responsibilities

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete, if not assist patient in completing
• Address patients questions or needs
• Review MD visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Supports goals of department/organization. Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization

Skills

Customer service

Phone etiquette

Communication skills

Teamwork

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

UofL Health is looking for a receptionist to greet patients, schedule appointments, and maintain records at its outpatient location in Louisville. You will support a patient-centered workflow, coordinate with clinical staff, and ensure privacy and accuracy in the medical record system.

Responsibilities include checking patients in/out, answering calls, handling referrals, and assisting with paperwork. Strong customer service and computer skills are essential in this essential front-line role.