Patient Access & Front Desk Specialist

University of Louisville Physicians; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

University of Louisville Physicians in Louisville, KY, is seeking a friendly receptionist to greet patients, schedule appointments, and maintain records. The role emphasizes patient-centered service and accurate data entry in the electronic medical record system.

You will answer calls, direct inquiries, and support the care team by coordinating referrals and visits. A high school diploma and at least one year of healthcare experience are preferred; strong communication and professional phone

Qualifications

• High school diploma or GED required.
• One year healthcare experience preferred.
• Strong customer service and communication skills.
• Must understand and perform professional phone etiquette.

Responsibilities

• Greet patients and assist with check-in.
• Schedule appointments and maintain records.
• Direct calls and manage patient inquiries.
• Process patient check-out and follow orders.
• Support department goals and teamwork.

Skills

Customer service

Phone etiquette

Verbal communication

Written communication

Education

High School Diploma or GED

Tools

EMR systems

Basic computer

Job description

University of Louisville Physicians in Louisville, KY, is seeking a friendly receptionist to greet patients, schedule appointments, and maintain records. The role emphasizes patient-centered service and accurate data entry in the electronic medical record system.

You will answer calls, direct inquiries, and support the care team by coordinating referrals and visits. A high school diploma and at least one year of healthcare experience are preferred; strong communication and professional phone