Patient-First Medical Receptionist: Front Desk & Scheduling

University of Louisville Physicians; United States; On-site; USD 30,000 - 42,000; Full time

Job summary

University of Louisville Physicians is seeking a friendly receptionist to join our Louisville, KY team. You will greet patients, schedule appointments, and maintain records to ensure a smooth front-desk experience.

Responsibilities include checking patients into the electronic medical record, answering calls, directing inquiries, and coordinating with clinical staff to expedite care. A high school diploma is required and healthcare experience is preferred.

Qualifications

• Education: High School Diploma or GED/Equivalent (required).
• Experience: One year healthcare experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Answer phone calls and direct them appropriately
• Check patient into the electronic medical record
• Ensure patient packet questionnaire is complete, if not assist patient in completing
• Address patients questions or needs
• Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
• Print paperwork for patient education and/or test instructions
• Check patient out of the electronic medical record at completion of visit
• Supports goals of department/organization.
• Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization
• Maintains compliance with all company policies, procedures and standards of conduct
• Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
• Performs other duties as assigned
• Education: High School Diploma or GED/Equivalent (required)
• Experience: One(1) year healthcare experience (preferred)

Skills

Customer service

Communication

Phone etiquette

Computer skills

Education

High School Diploma or GED/Equivalent

Job description

University of Louisville Physicians is seeking a friendly receptionist to join our Louisville, KY team. You will greet patients, schedule appointments, and maintain records to ensure a smooth front-desk experience.

Responsibilities include checking patients into the electronic medical record, answering calls, directing inquiries, and coordinating with clinical staff to expedite care. A high school diploma is required and healthcare experience is preferred.