Patient Communications & Scheduling Specialist

Prevea Health; Green Bay (WI); On-site; USD 2,066,400 - 2,617,440; Part time

Job summary

Prevea Health is seeking a PSR Communication Specialist for evenings and weekends in Green Bay. The role involves greeting patients, directing inquiries, and coordinating messages between patients and medical staff to ensure a positive first impression.

You will collect patient information, schedule appointments, and educate patients about services while using Epic to communicate with clinical teams. High-quality service and empathy are essential in this fast-paced front-desk environment.

Qualifications

• High School Diploma or GED required.
• 1–3 years of customer service, insurance, or healthcare experience preferred.
• Excellent communication and interpersonal skills; ability to multi-task in a fast-paced environment.

Responsibilities

• Greet and assist patients and visitors in person or by phone.
• Direct and route calls and messages to appropriate staff.
• Collect and verify demographic and insurance information.
• Schedule and confirm patient appointments and manage reminders.
• Educate patients about Prevea Health services and processes.
• Collaborate with clinical staff to ensure smooth front-desk operations.

Skills

Phone etiquette

Customer service

Education

High School Diploma or GED

Tools

Epic

Job description

Prevea Health is seeking a PSR Communication Specialist for evenings and weekends in Green Bay. The role involves greeting patients, directing inquiries, and coordinating messages between patients and medical staff to ensure a positive first impression.

You will collect patient information, schedule appointments, and educate patients about services while using Epic to communicate with clinical teams. High-quality service and empathy are essential in this fast-paced front-desk environment.