Patient Access & Scheduling Specialist

Prevea-Health; Green Bay (WI); On-site; USD 30,000 - 42,000; Full time

Job summary

Prevea Health is seeking a Patient Service Representative to welcome, register, and schedule patients and visitors with a friendly demeanor. This role acts as a liaison between patients and medical staff to ensure a positive first impression of Prevea Health services.

The PSR role requires handling demographic and insurance data, routing inquiries, assisting with financial questions, collecting payments, and coordinating appointments within a fast-paced environment.

Qualifications

• High School Diploma and/or GED Required.
• 1-3 years Experience in customer service, insurance and/or healthcare setting Preferred.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Skills

Telephone skills

Computer skills

Customer service

Active listening

Multi-tasking

Teamwork

Communication

Attention to detail

Education

High School Diploma or GED

Tools

MyPrevea patient portal

Job description

Prevea Health is seeking a Patient Service Representative to welcome, register, and schedule patients and visitors with a friendly demeanor. This role acts as a liaison between patients and medical staff to ensure a positive first impression of Prevea Health services.

The PSR role requires handling demographic and insurance data, routing inquiries, assisting with financial questions, collecting payments, and coordinating appointments within a fast-paced environment.