Patient Concierge & Scheduler - Part-Time

Milwaukee Succeeds; Wisconsin; Hybrid; USD 21,000 - 28,000; Part time

Job summary

Prevea Health in Oostburg, WI is seeking a part-time Patient Service Representative to warmly welcome, register and schedule patients and visitors. This role acts as a bridge between patients and medical staff, creating a positive first impression whether by phone, in person, or through MyPrevea.

The PSR will handle demographic and insurance data, route inquiries, assist with financial questions, collect payments, and schedule appointments, contributing to a courteous, efficient patient

Qualifications

• High School Diploma and/or GED required.
• 1-3 years experience in customer service, insurance and/or healthcare setting preferred.
• Experience in greeting, registering and scheduling patients is valued.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints and messages to appropriate parties.
• Assist patients with financial inquiries including policies, insurance and payments.
• Collect required payments including co-payments and balances.
• Complete account, referral, and claim edit workflows in assigned queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and deposits to the appropriate staff for processing.

Skills

Telephone skills

Computer skills

Customer service

Empathy

Multi-tasking

Teamwork

Communication skills

Independent thinking

Education

High School Diploma or GED

Job description

Prevea Health in Oostburg, WI is seeking a part-time Patient Service Representative to warmly welcome, register and schedule patients and visitors. This role acts as a bridge between patients and medical staff, creating a positive first impression whether by phone, in person, or through MyPrevea.

The PSR will handle demographic and insurance data, route inquiries, assist with financial questions, collect payments, and schedule appointments, contributing to a courteous, efficient patient