Patient Care Specialist

Urology-of-Virginia-1; Virginia (MN); On-site; USD 34,000 - 52,000; Full time

Job summary

Urology of Virginia is seeking a Front Desk/Patient Care Representative to manage patient intake, verify insurance, collect copays, and coordinate scheduling within Connect Care and Epic systems. Proficiency in Microsoft Office and strong communication skills are essential.

The role requires handling cash, basic math, and maintaining patient privacy while delivering courteous, professional service in a busy clinical environment.

Qualifications

• High School graduate or GED
• One to three years customer service experience preferred
• Strong oral and written communication skills for corresponding with physicians, patients and fellow employees
• Proficient in Microsoft Office Software to include e-mail software

Responsibilities

• Prepares for patient intake, differentiated by type, for new and established patients
• Reviews daily schedule no less than 24 hours in advance to determine patient information that is missing, incorrect, incomplete and/or outdated
• Greets patients in a welcoming and professional manner
• Collects copay’s, deductibles, co-insurances and surgical deposit fees according to Practice protocols
• Utilizes electronic medical records for documentation and charting all patient information
• Verifies insurance eligibility and handles referrals and authorizations to ensure reimbursement
• Answers telephone within three rings and responds to information requests
• Registers and schedules patients using the practice management system
• Assists patients with Phreesia check-in
• Maintains appointment tickler system and schedules follow-ups and exams
• Manages waiting lists and coordinates imaging orders and after-visit summaries
• Counts and logs petty cash daily and deposits cash at end of day
• Organizes and maintains forms and office stationery
• Maintains patient confidentiality and privacy
• Directs patients and visitors politely to services
• Ensures equipment is turned off at close of business
• Maintains a neat lobby and assists in training new employees

Skills

Communication skills

Cash handling

Basic math

Computer operation

MS Office

Education

High School or GED

Tools

Connect Care

Phreesia

Epic

Job description

Urology of Virginia is seeking a Front Desk/Patient Care Representative to manage patient intake, verify insurance, collect copays, and coordinate scheduling within Connect Care and Epic systems. Proficiency in Microsoft Office and strong communication skills are essential.

The role requires handling cash, basic math, and maintaining patient privacy while delivering courteous, professional service in a busy clinical environment.