Patient Care Coordinator — Front Desk & Billing

Urology of Virginia PC; Virginia (MN); On-site; USD 47,345,000 - 53,010,000; Full time

Job summary

Urology of Virginia is seeking a patient-focused Front Desk/Receptionist for on-site work. The role involves greeting patients, managing check-in, handling copays and deposits, and ensuring accurate records in the electronic medical records system.

Strong communication, basic math, and proficiency in Microsoft Office are required. Experience with practice management systems is a plus; a team-oriented environment supports our patient-first approach.

Qualifications

• High School diploma or GED.
• 1-3 years customer service experience preferred.
• Strong verbal and written communication with physicians and patients.
• Proficient in Microsoft Office including email software.
• Ability to operate basic math and computer systems for records and cash handling.

Responsibilities

• Assist with patient intake and greet patients in a welcoming manner.
• Collect copays, deductibles, co-insurances and deposits; balance daily cash and checks.
• Enter patient information in electronic medical records and maintain accurate data.
• Verify insurance eligibility and process referrals and authorizations as needed.
• Answer calls, respond to voicemails, and manage scheduling using the practice management system.
• Assist with Phreesia check-in and clinic workflow, including appointment reminders and follow-ups.

Skills

Communication skills

Customer service

Phone etiquette

Email etiquette

Cash handling

Data entry

Tools

Microsoft Office

Job description

Urology of Virginia is seeking a patient-focused Front Desk/Receptionist for on-site work. The role involves greeting patients, managing check-in, handling copays and deposits, and ensuring accurate records in the electronic medical records system.

Strong communication, basic math, and proficiency in Microsoft Office are required. Experience with practice management systems is a plus; a team-oriented environment supports our patient-first approach.