Patient Care & Scheduling Coordinator

Eye Associates of Winchester; Bristol, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Training & Career Development

Growth & Advancement Opportunities

Competitive Benefits Package

Tuition Reimbursement Opportunities

Employee Eyewear Discounts

Referral Bonus Program

Medical, Dental & Vision Insurance

Paid Time Off & Holidays

Life & Disability Insurance

Continuing Education Support

Job summary

AVP•SEES Group is seeking a Patient Communication Representative to be the first point of contact for our practices. You will greet patients warmly, assist with scheduling, and ensure accurate records and smooth payments.

The role emphasizes strong customer service, professionalism, and teamwork as part of a supportive, compliant environment. Training and benefits are provided to promote growth and success.

Qualifications

• Excellent judgment, dependability and diligence.
• High ethical standards and integrity.
• Accuracy and thoroughness; monitors own work for quality.
• Customer/patient service orientation with tact and empathy.
• Professionalism and positive demeanor; keeps commitments.
• Ability to work cooperatively in groups and support colleagues.
• Proficiency in Microsoft Office products (Word, Excel, Outlook).
• Willingness to submit to a background check.

Responsibilities

• Answer incoming calls on a multi-line phone system and respond to inquiries.
• Register patients over the phone and verify records are up-to-date.
• Verify personal and insurance information for services and procedures.
• Schedule appointments and procedures.
• Reschedule missed appointments and cancellations.
• Collect and process payments from patients.
• Complete other functions as requested by management.

Skills

Customer service

Phone etiquette

Microsoft Office

Communication

Problem solving

Teamwork

Tools

Word

Excel

Outlook

Job description

AVP•SEES Group is seeking a Patient Communication Representative to be the first point of contact for our practices. You will greet patients warmly, assist with scheduling, and ensure accurate records and smooth payments.

The role emphasizes strong customer service, professionalism, and teamwork as part of a supportive, compliant environment. Training and benefits are provided to promote growth and success.