Patient Access & Scheduling Specialist

preveacareers; Green Bay (WI); On-site; USD 21,000 - 28,000; Full time

Job summary

Prevea Health is seeking a Patient Service Representative to warmly welcome and register patients, then coordinate scheduling and financial interactions. The role serves as a liaison between patients and medical staff, ensuring a positive first impression across phone, in person, and MyPrevea channels.

The PSR will verify demographics, insurance, and payments, route inquiries to the right teams, and support a courteous, efficient patient experience in a fast-paced health system.

Qualifications

• High School Diploma and/or GED Required
• 1-3 years experience in customer service, insurance and/or healthcare setting Preferred
• Display proficient telephone and computer skills with clear and professional speaking abilities
• Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction
• Capable of being empathetic and responsive to patient’s needs by actively listening and asking appropriate questions
• Able to efficiently multi-task in fast-paced environments with changing protocols and processes

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments and balances due at the time of service.
• Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Job description

Prevea Health is seeking a Patient Service Representative to warmly welcome and register patients, then coordinate scheduling and financial interactions. The role serves as a liaison between patients and medical staff, ensuring a positive first impression across phone, in person, and MyPrevea channels.

The PSR will verify demographics, insurance, and payments, route inquiries to the right teams, and support a courteous, efficient patient experience in a fast-paced health system.