Patient Communication Representative

Eye Associates of Winchester; Bristol, Northern (TN, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Training & Career Development

Growth & Advancement Opportunities

Competitive Benefits Package

Tuition Reimbursement Opportunities

Employee Eyewear Discounts

Referral Bonus Program

Medical, Dental & Vision Insurance

Paid Time Off & Holidays

Life & Disability Insurance

Continuing Education Support

Job summary

AVP•SEES Group is seeking a Patient Communication Representative to be the first point of contact for our practices. You will greet patients warmly, assist with scheduling, and ensure accurate records and smooth payments.

The role emphasizes strong customer service, professionalism, and teamwork as part of a supportive, compliant environment. Training and benefits are provided to promote growth and success.

Qualifications

• Excellent judgment, dependability and diligence.
• High ethical standards and integrity.
• Accuracy and thoroughness; monitors own work for quality.
• Customer/patient service orientation with tact and empathy.
• Professionalism and positive demeanor; keeps commitments.
• Ability to work cooperatively in groups and support colleagues.
• Proficiency in Microsoft Office products (Word, Excel, Outlook).
• Willingness to submit to a background check.

Responsibilities

• Answer incoming calls on a multi-line phone system and respond to inquiries.
• Register patients over the phone and verify records are up-to-date.
• Verify personal and insurance information for services and procedures.
• Schedule appointments and procedures.
• Reschedule missed appointments and cancellations.
• Collect and process payments from patients.
• Complete other functions as requested by management.

Skills

Customer service

Phone etiquette

Microsoft Office

Communication

Problem solving

Teamwork

Tools

Word

Excel

Outlook

Job description

Description

Who We Are

At AVP•SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.

Our Mission

To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.

Why Join Us?

• Paid Training & Career Development
• Growth & Advancement Opportunities
• Supportive Team Environment
• Competitive Benefits Package
• Tuition Reimbursement Opportunities
• Employee Eyewear Discounts
• Referral Bonus Program
• Make a Meaningful Difference Every Day

About the Role

As a Patient Communication Representative, you will serve as the first line of contact for our community with our practices. You will play a key role in ensuring that patients are greeted on the phone with a kind, courteous, and professional demeanor. You help patients with smooth scheduling. You strive to master the art of great customer service and patient interaction.

What You’ll Do

• Answer incoming calls on a multi-line phone system, responds to inquiries, and makes outbound calls to patients promptly and courteously
• Register patients over the phone and verifies patients’ records are up-to-date and accurate
• Verify personal and insurance information for services and procedures
• Schedule appointments and procedures
• Reschedule missed appointments and cancellations
• Collect and process payments from patients
• Complete other functions as requested by management

Requirements

What You Bring

• Excellent judgment, dependability, and diligence
• Demonstrated high ethical standards and integrity
• Demonstrated accuracy and thoroughness; monitors own work to ensure quality
• Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy
• Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately and is well groomed
• Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect
• Proficiency in Microsoft Office products (Word, Excel, and Outlook)
• Willingness to submit to a background check

Benefits May Include

• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off & Holidays
• Life & Disability Insurance
• Tuition Reimbursement
• Continuing Education Support
• Certification Sponsorship
• Employee Eyewear Discounts
• Referral Bonus Opportunities

Additional Information

Physical Requirements

• Ability to remain stationary for extended periods
• Frequent use of hands, fingers, and computer equipment
• Ability to communicate effectively with patients and team members
• Ability to occasionally lift, carry, push, or pull up to 25 pounds

Compliance Requirements

• Annual compliance training is required.
• Compliance with HIPAA, OSHA, and company policies is required.
• Background screening may be required based on position.
• Drug screening may be required based on position and location.

Equal Employment Opportunity

AVP•SEES Group is an Equal Opportunity Employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to any protected characteristic under federal, state, or local law.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for the position.