Patient Services & Scheduling Specialist

PREVEA HEALTH; Green Bay (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

PREVEA HEALTH is seeking a Patient Service Representative to welcome, register, and schedule patients and visitors, acting as a liaison between patients and medical staff. You will create a positive first impression in person, over the phone, or via MyPrevea.

The role emphasizes accurate data collection, insurance verification, error-free messaging, and courteous service while supporting front-desk workflows in a busy healthcare setting.

Qualifications

• Display proficient telephone and computer skills with clear and professional speaking abilities.
• Provide exceptional customer service and assess patient needs.
• Be empathetic and responsive to patient needs with active listening.
• Multi-task effectively in a fast-paced healthcare setting.
• Interact positively with staff and promote teamwork.

Responsibilities

• Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.
• Obtain and confirm accurate demographic and insurance coverage information.
• Route medical inquiries, complaints & messages to appropriate parties.
• Assist patients with financial inquiries, including policies, insurance, payments, and other financial needs.
• Collect required payments, including co-payments and balances.
• Complete account, referral, and claim edit workflows in assigned work queues.
• Schedule and confirm patient appointments.
• Provide accurate daily batch and/or deposits to appropriate staff for processing.

Skills

Customer service

Telephone skills

Computer skills

Multitasking

Empathy

Active listening

Education

High School Diploma or GED

Job description

PREVEA HEALTH is seeking a Patient Service Representative to welcome, register, and schedule patients and visitors, acting as a liaison between patients and medical staff. You will create a positive first impression in person, over the phone, or via MyPrevea.

The role emphasizes accurate data collection, insurance verification, error-free messaging, and courteous service while supporting front-desk workflows in a busy healthcare setting.