Patient Care Practice Coordinator

UCSF Health; Berkeley (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

UCSF Medical Center seeks a Practice Coordinator to represent the administrative team as the public face of the Practice. You will work closely with administrative, clinical and management teams to support operations and customer service recovery efforts, handling CRM messages, referrals, and billing-related tasks.

The role requires strong communication, exceptional customer service, and the ability to prioritize and problem-solve in a fast-paced outpatient setting.

Qualifications

• High school graduate or equivalent with four years related experience; or college degree and 6 months related experience.
• Fingerprinting clearance and cash collection eligibility if applicable.
• Strong computer skills and ability to navigate multiple patient records systems.

Responsibilities

• Represent the administrative team as the public face of the Practice and support operations and customer service recovery.
• Handle CRM messages, telephone encounters, referrals, in-baskets, scanning, filing, and billing support.

Skills

Customer service

Communication

Problem solving

Prioritization

Teamwork

Work under deadlines

Cash handling

Independent work

Multitasking

Bi-lingual preferred

Education

High School diploma or equivalent with 4+ years related experience; or college degree with 6 months related experience

Tools

Office software suite (Outlook, Word, Excel)

Job description

UCSF Medical Center seeks a Practice Coordinator to represent the administrative team as the public face of the Practice. You will work closely with administrative, clinical and management teams to support operations and customer service recovery efforts, handling CRM messages, referrals, and billing-related tasks.

The role requires strong communication, exceptional customer service, and the ability to prioritize and problem-solve in a fast-paced outpatient setting.