Outpatient Practice Coordinator: Patient Services & Scheduling

UCSF Health; California (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

UCSF Health seeks a Service-oriented Practice Coordinator to act as the public face of the Practice, partnering with administrative, clinical and management teams to support operations and service recovery. You will handle CRM messages, telephone encounters, referrals, in-baskets, scanning, and billing, ensuring accurate information flow.

The role emphasizes patient-focused service, requires strong computer skills, exceptional communication, and the ability to adapt to changing priorities while

Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Successfully passes fingerprinting protocol and is approved to be a cash collector
• Strong computer skills, including basic keyboarding skills, and experience with at least two Office- type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
• Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
• Ability to work with minimal supervision
• Ability to use good judgment and work independently, at times under the pressure of deadlines
• Ability to access situations prioritizes workload, develop solutions and make recommendations.
• Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
• Able to sit at a computer terminal with telephone headphones for extended periods.
• Basic math skills required.
• Proven ability to deal with a wide variety of individuals.
• Ability to deal sensitively and effectively with patients.
• Excellent organizational and problem-solving skills.
• Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
• Demonstrated administrative/office coordination skills.
• Demonstrated knowledge of medical practice terminology.
• Within six months of start date, based upon completion of training, the Supervisor, completes the proficiency checklist with the employee.
• Referrals (Incoming referral entry) and handling all referral WQs
• Pend orders
• Pend smart sets
• Schedule surgeries
• Work applicable work queues
• Enter/edit outside test results
• Messaging (CRM) if applicable
• 2nd calls in CRM if applicable
• Telephone encounters
• My open encounter
• Staff message
• New message
• Route Patient advice request to providers (My Chart)
• Patient Schedule (My Chart)
• Letters
• Pools
• Patient look up
• Check in process
• Check out process
• Comment field
• Quick note
• Scanning

Responsibilities

• The Practice Coordinator is primarily responsible for representing the administrative team as the public face of the Practice and works closely with the administrative, clinical and management teams to support practice operations and customer service recovery and intervention efforts.
• It provides support to all functions of the administrative teams including but not limited to: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
• The PC is responsible for the maintenance of all routine clerical operations and communications.
• The PC adheres to the UCSF House and Telephone Standards and is sensitive to the needs of patients, staff and providers at all times.
• This position makes a difference for patients in an outpatient care unit by providing excellent customer service, facilitating and ensuring the accuracy of the information flow between medical, hospital staff and departments to maximize unit efficiency.
• The PC is required to work at any UCSF campus as needed and scheduled.

Skills

Customer service

Communication skills

Analytical thinking

Autonomy

Organization

Problem solving

Education

High School diploma

Bachelor's degree

Tools

Outlook

Word

Excel

EPIC

Job description

UCSF Health seeks a Service-oriented Practice Coordinator to act as the public face of the Practice, partnering with administrative, clinical and management teams to support operations and service recovery. You will handle CRM messages, telephone encounters, referrals, in-baskets, scanning, and billing, ensuring accurate information flow.

The role emphasizes patient-focused service, requires strong computer skills, exceptional communication, and the ability to adapt to changing priorities while