Practice Operations & Patient Experience Coordinator

UCSF Health; Brisbane (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

UCSF Health is seeking a Practice Coordinator 2 to serve as the public face of the practice, supporting operations and customer service across administrative, clinical and management teams. The role handles CRM messages, telephone encounters, referrals, in-baskets, scanning, and billing, ensuring accurate information flow between departments to maximize efficiency.

Candidates should have strong communication, organization, and problem-solving skills, with experience in an outpatient setting and

Qualifications

• High School graduate or equivalent with four years related experience, or college degree and 6 months related experience.
• Successfully passes fingerprinting protocol and is approved to be a cash collector.
• Strong computer skills and ability to navigate multiple patient records systems; extended computer use required.
• Ability to analyze situations, prioritize tasks, and develop solutions and recommendations.
• Excellent customer service and communication/interpersonal skills over the phone and in person.
• Familiarity with medical practice terminology and office coordination.

Responsibilities

• Maintain routine clerical operations and communications per UCSF standards.
• Support admin, clinical and management teams with CRM messages, referrals, ABpex in-baskets, scanning, filing, authorizations, and billing.
• Represent the administrative team as the public face of the practice and support workflow efficiency.
• Adapt to changing priorities and facilitate complex transactions in daily activities.

Skills

Outlook

Word

Excel

Education

High School graduate or equivalent

College degree + 6 months related experience

Job description

UCSF Health is seeking a Practice Coordinator 2 to serve as the public face of the practice, supporting operations and customer service across administrative, clinical and management teams. The role handles CRM messages, telephone encounters, referrals, in-baskets, scanning, and billing, ensuring accurate information flow between departments to maximize efficiency.

Candidates should have strong communication, organization, and problem-solving skills, with experience in an outpatient setting and