Patient Care Coordinator & Scheduling Specialist

UCSF Health; San Mateo (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

UCSF Health is seeking a Practice Coordinator to serve as the public face of the Practice and to support operations across administrative, clinical and management teams. You will handle CRM messages, referrals, My Chart-related tasks, and billing-related activities to improve patient flow and satisfaction.

The role requires strong communication, problem-solving, and multitasking abilities, with experience in EPIC and healthcare terminology. Travel across UCSF campuses may be required.

Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Pass fingerprinting protocol and ability to be approved as a cash collector if applicable.
• Strong computer skills, including Outlook, Word and Excel; able to navigate multiple patient records systems.
• Ability to analyze situations, prioritize, and develop solutions.
• Ability to work with minimal supervision; meet deadlines under pressure.
• Excellent customer service and communication/interpersonal skills.
• Excellent writing skills for a variety of documents.
• Knowledge of medical practice terminology.

Responsibilities

• Represent the administrative team as the public face of the Practice.
• Support practice operations and customer service recovery efforts.
• Provide support to all administrative functions: CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
• Maintain routine clerical operations and communications.
• Adhere to UCSF House and Telephone Standards and work with patients, staff and providers.

Skills

Customer service

Office software

Typing/keyboard

Multitasking

Communication skills

Problem solving

Education

High school diploma or equivalent

College degree

Tools

EPIC

Job description

UCSF Health is seeking a Practice Coordinator to serve as the public face of the Practice and to support operations across administrative, clinical and management teams. You will handle CRM messages, referrals, My Chart-related tasks, and billing-related activities to improve patient flow and satisfaction.

The role requires strong communication, problem-solving, and multitasking abilities, with experience in EPIC and healthcare terminology. Travel across UCSF campuses may be required.