Patient Services Coordinator - Healthcare Ops

University of California - San Francisco Campus and Health; San Mateo (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employee health benefits

Job summary

UCSF Medical Center’s San Mateo Specialty Clinic seeks a Practice Coordinator 2 to serve as the welcoming face of the practice and to support operations and customer-service recovery across administrative, clinical, and management teams.

The role requires handling CRM messages, referrals, and billing processes, while maintaining clerical operations and adhering to UCSF standards. Flexibility to work at any UCSF campus is required.

Qualifications

• High school graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Fingerprinting protocol and cash collection approval requirements.
• Strong computer skills with Outlook, Word and Excel; navigate multiple patient records systems.
• Ability to analyze situations, prioritize tasks, and develop solutions.
• Ability to work with minimal supervision.
• Discretion and independent judgment under deadlines.
• Excellent customer service and communication/interpersonal skills.
• Basic math skills.
• Ability to interact with a wide variety of individuals.
• Sensitivity to patients’ needs; effective communication.
• Strong organizational and problem‑solving skills.
• Proficient writing; ability to compose, edit, and proof documents.
• Office coordination and administrative experience.
• Knowledge of medical practice terminology.
• Completion of required proficiency checklist within six months.

Responsibilities

• Represent the administrative team as the public face of the Practice and support operations and customer service recovery and intervention efforts.
• Provide support to CRM messages, telephone encounters, referrals, APeX in‑baskets, scanning, filing, authorizations, and billing.
• Maintain routine clerical operations and communications; follow UCSF House and Telephone Standards.
• Collaborate with administrative, clinical and management teams; adapt to changing priorities.
• Effectively solve problems and prioritize complex transactions in daily activities.
• Work at any UCSF campus as needed and scheduled.

Skills

Customer service

Communication skills

Office software

Keyboarding

Problem solving

Time management

Organization

Writing skills

Medical terminology

Education

High school diploma

College degree

Tools

EPIC

Job description

UCSF Medical Center’s San Mateo Specialty Clinic seeks a Practice Coordinator 2 to serve as the welcoming face of the practice and to support operations and customer-service recovery across administrative, clinical, and management teams.

The role requires handling CRM messages, referrals, and billing processes, while maintaining clerical operations and adhering to UCSF standards. Flexibility to work at any UCSF campus is required.