Patient Services Coordinator, Practice Operations

UCSF Health; San Francisco (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

UCSF Medical Center is seeking a Practice Coordinator 3 to represent the administrative team and support practice operations across UCSF campuses. You will engage with patients, staff, and providers to ensure accurate information flow and excellent customer service.

The role requires strong computer skills, experience with Office applications, and knowledge of medical terminology. You will handle referrals, appointments, CRM messaging, and billing tasks while maintaining UCSF standards and

Qualifications

• High school diploma or equivalent plus four years related experience; or college degree with 6 months related experience.
• Experience with multiple patient records systems and cash collection procedures.
• Strong written and verbal communication, with excellent customer service.
• Ability to analyze situations, prioritize, and problem-solve independently.

Responsibilities

• Represent the administrative team as the public face of the Practice.
• Support CRM messages, telephone encounters, referrals, and billing processes.
• Maintain routine clerical operations and communications per UCSF standards.
• Coordinate referrals, scheduling, and messaging in CRM.
• Assist with patient check-in/check-out and chart-related tasks.
• Collaborate with clinical and management teams to improve unit efficiency.

Skills

Office software

Customer service

Communication skills

Typing/keyboarding

Medical terminology

Education

High school diploma

College degree/experience mix

Tools

EPIC

Job description

UCSF Medical Center is seeking a Practice Coordinator 3 to represent the administrative team and support practice operations across UCSF campuses. You will engage with patients, staff, and providers to ensure accurate information flow and excellent customer service.

The role requires strong computer skills, experience with Office applications, and knowledge of medical terminology. You will handle referrals, appointments, CRM messaging, and billing tasks while maintaining UCSF standards and