Patient Care & Optical Lab Technician

Now Optics; Waco (AL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Glasses benefit

Life & disability

Identity theft protection

Pet insurance

Friends and Family discounts

Sales commissions

Job summary

Stanton Optical is seeking a Doctor’s Technician to be the meaningful first touchpoint at our on-site store, guiding patients from clinical services to retail and supporting the Now Optics mission.

You will provide outstanding customer service, assist with basic testing, scheduling, ordering, and lens edging, and ensure orders are delivered accurately and on time, while upholding brand standards and collaborating with team members.

Qualifications

• Associate degree or advanced certification beyond high school.
• 2+ years of customer service experience.
• Ability to communicate effectively with a diverse group.
• Active listening, rapport-building and empathy.
• Flexible, multitask, and able to prioritize in a team.

Responsibilities

• Greet patients and customers, identify needs, and facilitate sales.
• Foster partnership between retail and professional services.
• Schedule appointments and input patient history, perform pre-tests and basic vision tests.
• Assist management with patient complaints and track orders.
• Maintain brand standards and perform housekeeping as needed.
• Assemble lenses, edge stock lenses, and ensure timely delivery.
• Monitor lab area and report equipment issues.
• Track delivery times to patients and fulfill duties as assigned.

Skills

Customer service

Communication

Multitasking

Teamwork

Education

Associate degree or higher

Job description

Stanton Optical is seeking a Doctor’s Technician to be the meaningful first touchpoint at our on-site store, guiding patients from clinical services to retail and supporting the Now Optics mission.

You will provide outstanding customer service, assist with basic testing, scheduling, ordering, and lens edging, and ensure orders are delivered accurately and on time, while upholding brand standards and collaborating with team members.