Patient Care & Optical Lab Technician

Now Optics; Dawsonville (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Prescription coverage

Life insurance

Short-term disability

Identity theft protection

Pet insurance

Free eyeglasses (2 per year)

Friends and Family discounts

Sales commissions

Job summary

Stanton Optical is seeking a Doctor’s Technician to ensure a smooth patient flow and positive in-store experience. You will bridge the retail and clinical services teams, delivering outstanding customer service while facilitating eyewear sales.

The role requires strong communication, empathy, and multitasking in a fast-paced retail environment, with opportunities for professional growth and employee benefits.

Qualifications

• 2+ years of experience delivering outstanding customer service to patients or customers.
• Associate degree or advanced certification beyond high school diploma.
• Ability to communicate effectively with a diverse group of people.
• Active listening, rapport-building and empathy for patients.
• Proactive problem solving and adaptability to changing business needs.
• Collaborative spirit and respectful team relationships.
• Results-driven with multitasking and prioritization abilities.
• Passion for customer satisfaction and positive demeanor.

Responsibilities

• Greet patients and customers, identify needs and facilitate sales while promoting products and services.
• Foster a strong partnership between retail and professional services teams.
• Schedule appointments, enter patient history, complete pre-tests and medical screenings.
• Assist management with patient concerns and track status of all jobs.
• Maintain brand standards and perform basic housekeeping as needed.
• Assist with simple repairs, frame edging, and ensure accurate delivery of orders.
• Monitor lab standards and report equipment issues or order problems.
• Maintain delivery timelines to patients to ensure compliance.
• Perform other duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Team collaboration

Active listening

Education

Associate’s degree or higher

Job description

Stanton Optical is seeking a Doctor’s Technician to ensure a smooth patient flow and positive in-store experience. You will bridge the retail and clinical services teams, delivering outstanding customer service while facilitating eyewear sales.

The role requires strong communication, empathy, and multitasking in a fast-paced retail environment, with opportunities for professional growth and employee benefits.