Patient Concierge & Optical Lab Technician

Now Optics; Kingsport (TN); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription coverage

Life insurance

Short-term disability

Free eyeglasses

Identity theft protection

Pet insurance

Paid time off

Career development

Employee recognition

EAP

Staff discounts

Job summary

Now Optics d/b/a Stanton Optical Brand is seeking a Doctor’s Technician to be the welcoming first touchpoint in our store, delivering outstanding customer service while supporting sales and coordinating with the clinical services team.

You will greet patients, gather information, perform pre-tests and assist with lens edging and repairs to ensure accurate, on-time eyewear delivery. The role requires strong communication and multitasking in a fast-paced retail environment.

Qualifications

• Associate degree or advanced certification beyond high school or currently enrolled in a comparable program.
• 2+ years of experience delivering outstanding customer service to patients or customers.
• Effective communication with a diverse group of people.
• Active listening, rapport-building and empathy with patients.
• Proactive problem solving and flexible in a team environment.

Responsibilities

• Greet patients and customers, identify needs and facilitate sales with available services.
• Foster partnership between retail and professional services teams.
• Schedule and confirm appointments, enter patient data, and perform pre-tests.
• Assist management with patient complaints and communicate status of orders.
• Maintain brand standards and perform basic housekeeping as needed.
• Edge stock lenses, assemble into frames, and ensure on-time delivery.
• Monitor lab area for equipment issues and notify management as needed.
• Track delivery times to patients ensuring 100% compliance.
• Other duties as assigned.

Skills

Customer service

Communication

Active listening

Problem solving

Team collaboration

Multitasking

Education

Associate degree or higher

Job description

Now Optics d/b/a Stanton Optical Brand is seeking a Doctor’s Technician to be the welcoming first touchpoint in our store, delivering outstanding customer service while supporting sales and coordinating with the clinical services team.

You will greet patients, gather information, perform pre-tests and assist with lens edging and repairs to ensure accurate, on-time eyewear delivery. The role requires strong communication and multitasking in a fast-paced retail environment.