Patient Care & Optical Lab Technician

Stanton Optical; Dawsonville (GA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Prescription drug coverage

Company paid life and disability

Eyeglasses provided

Identity theft protection

Pet insurance

Paid time off

Employee discounts

Job summary

Stanton Optical is seeking a Doctor’s Technician to greet patients, facilitate smooth transitions from clinical services to retail, and contribute to a positive patient experience while supporting sales and brand standards.

You will coordinate with the clinical and retail teams, perform basic pre-tests and lens edging tasks, and help ensure orders are completed accurately and on time in a fast-paced store environment.

Qualifications

• 2+ years of experience delivering outstanding customer service to patients and/or customers.
• Strong communication skills with diverse groups.
• Active listening, empathy and rapport-building.
• Problem solving and proactive service orientation.
• Collaborative mindset and flexibility in a fast-paced store setting.

Responsibilities

• Greet patients and customers, identify needs, and promote available products and services.
• Foster collaboration between the retail team and professional services.
• Schedule appointments and enter patient history and information into the system.
• Assist management with issue resolution and ensure timely completion of orders.
• Maintain brand standards and assist in lab activities such as edging and assembling lenses.

Skills

Customer service

Communication

Active listening

Empathy

Multitasking

Teamwork

Education

Associate degree or advanced certification

Job description

Stanton Optical is seeking a Doctor’s Technician to greet patients, facilitate smooth transitions from clinical services to retail, and contribute to a positive patient experience while supporting sales and brand standards.

You will coordinate with the clinical and retail teams, perform basic pre-tests and lens edging tasks, and help ensure orders are completed accurately and on time in a fast-paced store environment.