Patient Care Front Desk Specialist

South County Health; Wakefield (RI); On-site; USD 27,000 - 34,000; Full time

Job summary

South County Health is seeking a front desk/phone triage specialist to answer, triage, and forward calls. You will greet patients, verify demographic and insurance information, and collect co-payments in a patient-centered environment.

You will also collect encounter forms, schedule follow-up appointments, and assist in scheduling surgeries as ordered by physicians, including obtaining pre-authorizations as necessary. This role supports smooth patient flow and accurate record keeping.

Qualifications

• High School Graduate or equivalent with medical terminology preferred.

Responsibilities

• Answer, triage and forward telephone calls to the appropriate individuals.
• Greet patients and verify demographic and insurance information.
• Collect co-payments and encounter forms.
• Schedule follow-up appointments and surgeries as ordered by physicians.
• Obtain pre-authorizations when necessary.

Skills

Medical terminology

Education

High School Diploma or equivalent

Job description

South County Health is seeking a front desk/phone triage specialist to answer, triage, and forward calls. You will greet patients, verify demographic and insurance information, and collect co-payments in a patient-centered environment.

You will also collect encounter forms, schedule follow-up appointments, and assist in scheduling surgeries as ordered by physicians, including obtaining pre-authorizations as necessary. This role supports smooth patient flow and accurate record keeping.