Patient Access & Front Desk Specialist

Capital Health System, Inc.; Los Angeles (CA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage & In-House

Dental Plan

Vision Plan

FSA - Healthcare

FSA - Dependent Care

FSA Retirement Savings and Investment

Job summary

Capital Health System, Inc. is seeking a Hospital Front Desk/Clinical Office Clerk to support patient access and registration processes. You will handle phone triage, schedule appointments, collect co-pays, and ensure accurate demographic and insurance information for each visit.

The role requires prior healthcare front desk experience, knowledge of medical terminology, and solid computer skills. The organization emphasizes compliant, patient-focused service and collaboration with the care team.

Qualifications

• Education: High School diploma or equivalent.
• Experience: One year experience as receptionist or clerk in healthcare environment or one year customer service experience.
• Knowledge: Familiarity with medical terminology, ICD-10 and CPT codes.
• Excellent communication and interpersonal skills.
• Medical assistant or medical office technician certification preferred.
• Proficient computer skills; basic Microsoft Office skills.
• Familiarity with excel spreadsheets.

Responsibilities

• Answers telephones promptly and courteously, handling multiple phone lines.
• Routes patient calls to appropriate area/individual.
• Schedules and cancels appointments; schedules outpatient tests and surgeries per policy.
• Prepares for day, reviews eligibility, and prepares patient charts/paperwork.
• Greets patients and visitors in a professional manner.
• Informs patients of privacy policies and delays in physician schedules.

Skills

Excellent communication

Interpersonal skills

Excel spreadsheets

Medical terminology

ICD-10 and CPT codes

Microsoft Office

Education

High School diploma or equivalent

Medical assistant or medical office technician certification preferred

Tools

Microsoft Office

Job description

Capital Health System, Inc. is seeking a Hospital Front Desk/Clinical Office Clerk to support patient access and registration processes. You will handle phone triage, schedule appointments, collect co-pays, and ensure accurate demographic and insurance information for each visit.

The role requires prior healthcare front desk experience, knowledge of medical terminology, and solid computer skills. The organization emphasizes compliant, patient-focused service and collaboration with the care team.