Patient Services Front Desk Specialist

Capital Health System, Inc.; Newtown (CT); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Plan

Prescription drug coverage

Dental Plan

Vision Plan

Flexible Spending Account (FSA)

Job summary

Capital Health is seeking a friendly receptionist to join our medical offices. You will answer phones, schedule appointments, verify insurance, and register patients. The role requires accurate data entry and courteous patient interaction in a busy clinical setting.

This position also involves collecting co-pays, balancing at check-out, and maintaining HIPAA compliance while using basic office software. Prior experience in healthcare front desk is preferred.

Qualifications

• High School diploma or equivalent required.
• 1 year experience as receptionist or clerk in healthcare or customer service preferred.
• Familiarity with medical terminology, ICD-10 and CPT codes.

Responsibilities

• Answer telephones promptly and courteously; route calls to appropriate area.
• Schedule and cancel appointments; prearrange tests and surgeries per policy.
• Register patients; verify demographics and insurance information.
• Collect co-pays and balance due at check-in/out; process payments per policy.
• Maintain HIPAA compliance; support patient rights and privacy procedures.

Skills

Phone etiquette

Communication skills

HIPAA compliance

Medical terminology familiarity

Customer service

Excel familiarity

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Capital Health is seeking a friendly receptionist to join our medical offices. You will answer phones, schedule appointments, verify insurance, and register patients. The role requires accurate data entry and courteous patient interaction in a busy clinical setting.

This position also involves collecting co-pays, balancing at check-out, and maintaining HIPAA compliance while using basic office software. Prior experience in healthcare front desk is preferred.