Patient Care & Scheduling Specialist - Medical Front Desk

Northern Counties Health Care, Inc.; Concord (VT); On-site; USD 32,000 - 42,000; Full time

Job summary

Northern Counties Health Care, Inc. is seeking a Medical Receptionist to greet patients, manage appointments, maintain records, and facilitate communication between patients and healthcare providers.

The role supports clinic operations and aims to ensure a smooth patient experience. The position involves front-desk reception, triage calls, patient registration, and essential clerical tasks to support clinical staff and audits.

Responsibilities

• Receive patients in a courteous and friendly manner; answer questions regarding the health centers programs and services.
• Answer incoming phone calls, perform initial triage, and forward calls to the appropriate staff member; take messages as appropriate.
• Coordinate the processing of patients with nursing and provider staffs.
• Schedule patient appointment as per health center scheduling policies and procedures.
• Assist patients and clinical staff in the scheduling of referral appointment.
• Register patients and update computerized registration information as necessary.
• Print encounter forms for patient visits.
• Prepare medical records for new patients; update records for return patients.
• Process request for medical records to and from other offices.
• May perform some typing and photocopying as necessary.
• Participate in clerical support of audits and quality assurance activities as requested.
• Participate in the development, implementation, audit, and continuous evaluation and improvement of protocols, services and programs provided by the health center.

Job description

Northern Counties Health Care, Inc. is seeking a Medical Receptionist to greet patients, manage appointments, maintain records, and facilitate communication between patients and healthcare providers.

The role supports clinic operations and aims to ensure a smooth patient experience. The position involves front-desk reception, triage calls, patient registration, and essential clerical tasks to support clinical staff and audits.