Patient Experience & Scheduling Specialist

MedStar Health; Rossville (MD); On-site; USD 26,000 - 46,000; Full time

Job summary

MedStar Health is seeking a front desk/reception role to greet patients, coordinate flow, collect co-pays, and process time-of-service payments. You will register patients, update demographics and insurance, and provide follow-up appointments and test requisitions.

Responsibilities include scheduling, handling phone triage, and maintaining accurate records while supporting improvements in patient experience and office operations.

Qualifications

• High School Diploma or GED required; substitution possible with 1 year of relevant work experience.
• Excellent interpersonal and customer service skills with telephone etiquette.
• Knowledge of medical terminology and ability to handle high-pressure environments.

Responsibilities

• Greet patients courteously and manage initial contact.
• Coordinate patient flow, register patients and collect co-pays.
• Process time-of-service payments and update demographics/insurance.
• Schedule appointments and follow-ups; assist with tests requisitions.
• Answer calls, triage and relay messages to clinicians.
• Maintain neat front office and participate in quality improvement.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

High-pressure environment

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health is seeking a front desk/reception role to greet patients, coordinate flow, collect co-pays, and process time-of-service payments. You will register patients, update demographics and insurance, and provide follow-up appointments and test requisitions.

Responsibilities include scheduling, handling phone triage, and maintaining accurate records while supporting improvements in patient experience and office operations.